ATM Call Center
ATM Call Center
Our High-Touch Operation Centers (HOCs) monitor the operational status of ATMs 24/7. If an abnormality occurs, it can be immediately checked at HOCs. Accordingly, when customers contact us via the ATM intercom, we are able to provide appropriate responses with no waiting time. Moreover, if it is difficult to resolve at HOCs, we will immediately dispatch security guard to handle the issue on site.
Features and Benefits of Deployment
available on call 24/7.
Identify the cause of troubles immidiately and solve the problem in a short time.
Build a disaster-resistant mutual backup system both HOCs between Kanto and Kansai regions.
Prevent bank transfer fraud about 200 cases per year with video surveillance
Overview of Services
The HOCs moniter the ATM status even some troubles happen, such as the cash card does not go in or a bill does not come out.
The HOCs already grasped the cause when a customer picks up the intercom so that makes easy to respond to the custmore’s request. The monitoring system called “GAIA”, our proprietary technology, is used in service.