SocioFuture, LTD.

We aim to contribute to society through “much human friendly support by people, for people”.

2024.7.22Announcement of the Launch of "DAIS," a Digital Solution for Inquiries on Deposits and Savings at Aeon Bank - The First Adoption by a Retail Bank

2022.9.30SocioFuture Solution Center　IDEA Renewal

VISION

To interconnect financial, government and healthcare services to toward a reliable life infrastructure company

We actively take on challenges in the government and healthcare sectors leveraging our technologies and know-how cultivated to date in the field of financial services. As a group of companies providing a platform connecting the three business sectors of finance, government and healthcare, we will contribute to peace of mind in the daily lives of people and society in the future.

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SERVICE

SocioFuture’s Business

SocioFuture provides a variety of solutions in the financial, government and healthcare sectors centered on ATM solutions

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ATM related services

ATM Call Center

Living Up to Customers’ Trust in ATMs

Our High-Touch Operation Centers (HOCs) monitor the operational status of ATMs 24/7. If an abnormality occurs, it can be immediately checked at HOCs. Accordingly, when customers contact us via the ATM intercom, we are able to provide appropriate responses with no waiting time. Moreover, if it is difficult to resolve at HOCs, we will immediately dispatch security guard to handle the issue on site.

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ATM related services
ATM cash loading and planning services
Reduce the operating costs by forecasting highly accurate ATM transactions
Frequency of ATM use has tends to vary by location and season. For example, ATMs in office areas have more withdrawals in the evening before holidays and more deposits before credit card payment dates. Cash loading planning service formulates the date and amount of ATM cash replenishment and collection based on such ATM transaction data. Appropriate planning prevents cash shortages or surpluses, while minimizing the frequency of maintenance, and reducing costs.

Office Efficiency Services

Deposit Account Inquiry System (DAIS)

Digitalizing Operations Between Government Agencies and Financial Institutions

“DAIS” is a solution that degitalizes savings inquiries from government to financial institutions and these responses. The use of DAIS diminishes traditional paper-based office work and improves information security.

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Call Center Services

Accepting reports on lost or stolen cards

Protecting Customers’ Assets from Crime

If a customer loses a cash card, it may fall into someone else's hands, and money may be withdrawn illigally. To avoid such damage, we need to forcibly stop customers' withdrawals as soon as possible. Our High-Touch Operation Centers (HOCs) have been authorized by financial institutions to stop all such withdrawals 24/7 instead of financial institutions.

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Call Center Services
Internet banking help desk
Supporting the Online Transactions of Customers
In recent years, the number of customers using Internet banking has been increasing, and at the same time, telephone inquiries regarding operating procedures have also been increasing. Moreover, there are also countless incidents of password theft and identity fraud leading to unauthorized withdrawal of deposits. High-Touch Operation Centers (HOCs) operate 24/7 to respond to inquiries from customers, and prevent unauthorized transactions.

Healthcare Services

Recommending medical examinations

Early Detection and Treatment Lead to healthy longevity

Early detection and treatment of illnesses through regular medical examinations are essential to extend healthy life expectancy. We are outsourced by local governments and health insurance societies to improve the medical exams rate, and we promote medical examinations by phone, accept reservations for cancer screenings, etc., and provide a reservation system.

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Healthcare Services
Specific remote health guidance
Expert advice to prevent illness
For persons who are eligible for specific health guidance based on the results of specific health checkups, dieticians and fitness instructors at health support centers provide support for improving lifestyles, including nutritional and exercise guidance. The persons can receive advice easily using a smart phone or other devices, thereby reducing the disease risk.

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PEOPLE

We support financial services in Japan

We have actively embraced change, taken on unconventional challenges, and successfully changed what was considered unchangeable. The SocioFuture Group will continue taking on further challenges in striving to realize a better society.

NEWS

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