Internet banking help desk
Internet banking help desk
In recent years, the number of customers using Internet banking has been increasing, and at the same time, telephone inquiries regarding operating procedures have also been increasing. Moreover, there are also countless incidents of password theft and identity fraud leading to unauthorized withdrawal of deposits.
High-Touch Operation Centers (HOCs) operate 24/7 to respond to inquiries from customers, and prevent unauthorized transactions.
Features and Benefits of Deployment
In the event of password theft, deposit withdrawals is suspended upon customer's request by phone.
The service can be provided to meet any needs such as 24/7, closing hours or other else.
If we can undertake this service jointly with other financial institutions, we can reduce costs compared to undertaking this service individually.
Overview of Services
If the customers have trouble on operating a smartphone, or have forgotten or notices the leaking of a password, they can call HOCs for support to proceed transactions, or prevent incident as their request 24/7. If withdrawals are suspended to prevent incident, we contact the financial institution and arrange for smooth procedures for password re-registration and other related processes.